A subscription is fee paid (in USD) to use one or more application module on monthly basis per user.

No, it depends on the module, features and functions. There are some modules are free (ex. Business Partner, Report Manager etc,.). There are some modules based only usage charges without any fixed monthly subscription fee (Example. E Document where we charge only the storage used per month).

No. There is no minimum requirement. But higher number of users and long-term contracts will have better pricing and discounts.

The one-time setup fee to setup the application and configuration during the on-boarding process. This is only charged for the Basic Plan but becomes refundable when you continue paying subscription more than a year. For Enterprise and Unlimited plans, we do not charge the setup fee.

Setting up the basic configurations, E Document links, AI configurations, setting up the master user, company branding and standard templates. Any specific settings required for your business requirement will be chargeable at 50$ per hour basis.

A custom development is creating additional features or function depending on your business requirements. This will be charged based on the effort required. We will provide a proposal with estimated efforts, costs and timeline for your approval.

Yes, we provide volume discounts. Contact us to for more details.

You can submit your request in “Contact Us”
You can also write to us at contact@pruship.com

Kindly submit your request via our contact us form. One our location specific representative will reach out to you with more details.

Yes, E-Invoicing can be enabled at request. The solution is pre-built with E-Invoicing and Tax reporting.

Do you have Ideas/Wishlist? You can share with us in our platform. For successfully implemented Ideas, we will reward you with dollar points which you can use to offset against your costs. We created this for mutual benefit.

Yes, we do help our customers on the Grant applications. We have certified RMCs in-house to help on this process.

Yes, its possible on all your customer facing apps. You can reach out to us for more information on this.

We bill you the data costs for the usage. It is estimated based on the number users/transactions. You are the owner of your data, we only facilitate hosting, managing and backup of your data. These costs are for those services.

The data is highly secured with encryptions and with daily backups in a different zone. We leverage leading cloud service providers such as Azure, AWS and Google.

Yes, you can choose to host your data in your own private cloud and we can set it up and manage it for you.

Yes, this can be provided to ensure that your data is not used for any un-authorized purposes or impacting your business or branding.

If you are not in a contract, the default termination is 30 days notice. If you are in a contract agreement with us then it will be based on the contract agreements.

You will have benefit of higher support level as well as getting refunded on your setup costs. There will also be discounts on long term subscription payments with other free services, free upgrades, discounts on custom development, rewards $ etc,

Yes, we provide training with additional costs. The training requirement is based on the number of users, modules and days required. All our training on carried via remote ( via Zoom,Teams Google Meet, Webex etc.,)

As fast as in 1-2 weeks. But this can be extended depending on the hosting model, custom developments etc.,

Yes, we do provide 3 options on Data migration.
Option 1 – Use our pre-built templates to migrate your data via CSV files.
Option 2 – Link up with your existing database with mapping to migrate your existing data.
Option 3 – Complex data migration involving multiple sources. We can work on this as a separate project.
Note: Option 2 & 3 with additional costs. Option1 is Free of cost, but if you need our support to migrate the files/validation we would charge nominal fee for this one-time exercise.

We can migrate your customers, freight, inventory, billings, accounting, Bill of lading and other configurations such as ports, vessels, warehouse locations, chart of accounts, billing items etc.,

Currently we have operations in USA, Singapore, India, Pakistan, Malaysia and Thailand. We do have plans to have in EMEA and China in future.

Yes, you can get referral discounts. You can either take this as $ or off-set with your future payments. Kindly contact us for more details.
I do have an existing system. I want to integrate only certain modules/features. Is this possible?
Yes, this is possible. Our integration experts can help to integrate data between multiple systems.

Yes, we can look into the process and create automation scripts to make them automated.

Yes, we do have a plan “Unlimited” to have the option to have your own source code and develop further on your own. Using this you can run your own internal IT platform with us without our support.

Basic – Suitable for small operations with basic needs and focusing on costs. Basic plan which helps you to manage your operations with hosting and basic support.
Enterprise – Suitable for Mid-sized companies which provide end-to-end logistics focusing on automation, productivity and business efficiency. Enterprise plan provides you most of the required modules with AI and higher-level support.
Unlimited – Suitable for Mid to Large sized companies requires all modules as well as to have full control on the source. Unlimited plan provides the option to manage & build your own platform. You can optionally engage us to develop your own enhancements where you will have your own IP rights. Unlimited is completely on individual terms and conditions with fully flexible.

We have our Help Desk operated in different time zones. We also provide dedicated named resource support for mission critical operations with additional support costs.

Yes, for Enterprise Plans, Unlimited Plans and with dedicated support models. For Basic plans we will handle your request via support tickets.

No, we do not provide Free Trial as this a very domain specific application platform. We do provide free demos and answer your questions.

We do provide various IT support services to manage your other IT needs. Kindly explore more on our “Services” page.

AI Tools can be subscribed separately with usage charges. As we leverage on Leading AI models, we charge the users on the usage basis. You may also use our AI tools with your existing systems and data.

PruShip AI can help you in various ways including document conversion, process automation, live tracking, alerts, one click booking, forecasting, predictive modelling, OCR, insights, monitoring and even run daily processes on its own without manual intervention.

Yes, we have mobile apps for your customers, drivers and warehouse operations.

We provide a customer self-service platform where your customers can login securely and view their orders/shipments/inventory and analytics.

Yes, we have real-time tracking on Containers, AWB, MBL, Vessel, Sailing, Carbon Emissions, Deliveries, Trucking etc.,

We are happy to listen and answer all your questions. Kindly “Contact Us” or write to contact@pruship@com.